Yahoo · Oct 28, 2026
LITSLINK Study: Software-Breaking Updates Cost Billions While Widely Cited Stats on UX-Related Losses Remain Unproven
Software development company LITSLINK reports that the largest risk for companies is an update that breaks functionality rather than one that prompts user complaints. Researchers examined 12 products: 10, including Microsoft Teams, Google Workspace, and Figma, were assessed via regulatory filings and peer-reviewed research; CrowdStrike and Sonos were examined as the costliest failed updates on record. LITSLINK commissioned the research after its own website rebuild showed how little companies kn

